Case Study: Innovative epost Vault Service Brings New Customers and Revenue to Canada Post
December 15, 2011 - Ottawa, Ontario
Case study examines how user feedback and an agile development methodology enabled Canada Post and Innovapost to deliver an online service that is the first of its kind in the postal industry.
To offset declining letter-mail volumes, Canada Post is continually looking for new ways to extend the use of existing assets and diversify its revenue. In 2010, Canada Post identified its epost service – an online mail and bill payment service – as an excellent source of potential subscriber and revenue growth. Canada Post envisioned an online “vault” that would enable users to upload, store and share important documents in a secure online environment within their epost accounts.
Read how Innovapost helped Canada Post deliver a fully-functional, user-tested service months ahead of schedule.
Download the Customer Experience Case Study: Innovative epost Vault Service Brings New Customers and Revenue to Canada Post.
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