News

New Video Conferencing System Connects the Canada Post Group of Companies

January 6, 2014 - Ottawa, Ontario

Case study examines how an advanced video conferencing system implemented by Innovapost is increasing collaboration and reducing travel costs across the Canada Post Group of Companies.

As members of the Canada Post Group of Companies, Canada Post, Purolator, SCI Logistics, and Innovapost communicate frequently to discuss common projects and challenges. Until recently, much of this communication was done in person – at high cost. While phone and basic web conferencing technologies existed across the Canada Post Group of Companies, they were not standardized among member companies, nor were they robust enough to replicate the experience of a physical meeting.

Read how Innovapost introduced a video conferencing architecture and system for the Canada Post Group of Companies that would bring employees, suppliers, and customers together virtually without sacrificing the “in-person” experience.

Download the Customer Experience Case Study: New Video Conferencing System Connects the Canada Post Group of Companies

CALLING ALL SUPERHEROES! WALK/RUN FOR MAKE-A-WISH® April 28

April 25, 2013 - Ottawa, Ontario

The 6th annual Innovapost Share the Power of a Wish® Walk/Run Gets Underway at 8:30 a.m., April 28, 2013 at Ottawa City Hall

On Sunday, April 28, join hundreds of walkers and runners as they lace up in support of Make-A-Wish® Eastern Ontario. The event offers walkers and runners of all abilities a 5km or 10km route along the picturesque Rideau Canal, plus a 1km kids run.

To celebrate this year’s theme “Heroes for Wishes”, participants, volunteers and teams are all encouraged to dress up as their favourite superheroes.

In addition to the walk/runs, families will celebrate at Ottawa City Hall with food, music by Live 88.5, and activities for kids including face painting, bouncy castles, fire truck and Ferrari tours, and special appearances from legendary superheroes.

Innovapost, the Information Technology (IT) service provider of the Canada Post Group of Companies, and Make-A-Wish® Eastern Ontario have a long standing partnership to make Wishes possible for children with life-threatening medical conditions. The Innovapost Share the Power of a Wish® Walk/Run began as a small company event with 50 people in 2008, and has since grown to become one of the largest fundraising events for Make-A-Wish® Eastern Ontario.

“To date, Innovapost and Make-A-Wish® of Eastern Ontario have collaborated on this great event to raise over $350,000 and grant wishes to over 30 children,” said Marty Thompson, Innovapost Race Director. “On April 28, we are excited about continuing this success story and granting more wishes to children with life threatening illnesses.”

You can still join us and register at the event.  A table for new registrations will be set up and opens at 8:30 am Sunday morning.  Check out our website for race information: www.wishpower.innovapost.com

Follow us on Twitter: https://twitter.com/WishPower_IPOST

For more Event information:
Marty Thompson, Race Director, 613.447.3965, or visit http://wishpower.innovapost.com

About Make-A-Wish®
Make-A-Wish Eastern Ontario is a part of the largest wish-granting organization in the world and can be found in over 36 countries on five continents. The Make-A-Wish Foundation® of America grants the wishes of children in the United States, Guam and Puerto Rico through its 65 chapters, while Make-A-Wish Foundation® International serves children outside the United States in over 36 countries on five continents. With the help of generous donors and over 30,000 volunteers, the Make-A-Wish Foundation has granted more than 290,000 wishes worldwide since inception. Along with the national office, eight regional chapters grant magical wishes to children in need across Canada

Case Study: Purolator e-Returns Portal Simplifies Green Operations at Xerox Canada

November 9, 2012 - Ottawa, Ontario

Case study examines how Innovapost and Purolator developed an e-returns portal that is diverting hundreds of thousands of spent Xerox imaging supplies from landfills.

Xerox customers needed to return used cartridges and other spent imaging supplies to a postal location. Xerox sought to simplify and automate the process by allowing customers to log into the Xerox website and arrange for the pickup of recyclable materials at their location by Purolator.

Read how Xerox customers are leveraging the Purolator e-Returns portal developed by Innovapost, to easily print detailed shipping labels online and arrange for Purolator to pick up their waste materials.

Download the Customer Experience Case Study: Purolator e-Returns Portal Simplifies Green Operations at Xerox Canada.

On Your Mark, Get Set, Walk/Run For Make-A-Wish®

September 28, 2012 - Ottawa, Ontario

The 5th annual Innovapost Share the Power of a Wish® Walk/Run Gets Underway at 9:00 a.m., September 29, 2012 at Ottawa City Hall

On Saturday, September 29, join hundreds of walkers and runners as they lace up in support of Make-A-Wish® Eastern Ontario. The event offers walkers and runners of all abilities a 5km or 10km route along the picturesque Rideau Canal, plus a 1km kids run. In addition to the walk/runs, participants will enjoy a family-friendly party at Ottawa City Hall with food, music and activities for kids including face painting, bouncy castles, fire truck tours and special guests.


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Case Study: Canada Post Helps Retailers Deliver a Superior Online Shopping Experience

September 18, 2012 - Ottawa, Ontario

Case study examines how Innovapost and Canada Post developed and deployed web services that enable online retailers to provide their customers with a full range of Canada Post delivery, tracking and return services.

Canada Post Web Services are best-in-class Application Programming Interfaces (APIs) that allow online retailers to easily integrate real-time shipping, tracking, return and delivery options into their e-commerce or “shopping cart” offerings. To bring the services to life, Innovapost leveraged a combination of commercial, open source and custom-developed software to develop the APIs, and then worked with Canada Post to create a robust online developer support Program.

Read how Canada Post shipping web services are being installed and managed by online merchants to deliver a seamless and convenient shopping experience that their customers expect and deserve.

Download the Customer Experience Case Study: Canada Post Helps Retailers Deliver a Superior Online Shopping Experience.

Case Study: Innovative epost Vault Service Brings New Customers and Revenue to Canada Post

December 15, 2011 - Ottawa, Ontario

Case study examines how user feedback and an agile development methodology enabled Canada Post and Innovapost to deliver an online service that is the first of its kind in the postal industry.

To offset declining letter-mail volumes, Canada Post is continually looking for new ways to extend the use of existing assets and diversify its revenue. In 2010, Canada Post identified its epost service – an online mail and bill payment service – as an excellent source of potential subscriber and revenue growth. Canada Post envisioned an online “vault” that would enable users to upload, store and share important documents in a secure online environment within their epost accounts.

Read how Innovapost helped Canada Post deliver a fully-functional, user-tested service months ahead of schedule.
Download the Customer Experience Case Study: Innovative epost Vault Service Brings New Customers and Revenue to Canada Post.

Innovapost to Present at GTEC 2011

October 7, 2011 - Ottawa, Ontario

Presentation: Delivering Purolator Customer Service through the Cloud
Time: Tuesday, October 18, 1:30 pm–2:15 pm
Location: Ottawa Convention Centre, 210, 2nd level, OCC
Presenters: David Rea, Senior Vice President, Innovapost and Richard Eyram, Area Vice President, salesforce.com
Conference: GTEC 2011

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Walkers and runners lace up to raise money and awareness for Make-A-Wish®

May 4, 2011 - Ottawa, Ontario

Event Gets Underway at 9:00 a.m., May 7, 2011 at Ottawa’s City Hall

Ottawa City Hall is the place to be on Saturday, May 7. Make-A-Wish® of Eastern Ontario and Innovapost, an Ottawa-based provider of IT solutions and services, are inviting families, walkers and runners to come down and take part in the fourth annual ‘Innovapost Share the Power of a Wish’ Walk/Run.
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Case Study: Rolling out PIN Card Services at Canada Post

April 28, 2011 - Ottawa, Ontario

Case study examines how Innovapost recently helped Canada Post implement a simple and secure transaction system for credit card PIN management that is improving the customer experience and driving innovation.

The latest advancement in payment technology is the “chip” credit card – a card that requires you to enter a personal identification number (PIN) when performing a transaction. This system depends upon the consumer’s ability to remember the PIN and/or change the number if the original bank-issued PIN is forgotten or too difficult to remember. Customers who have poor initial experiences with new chip cards – such as forgetting the PIN and abandoning the transaction – are bad news for banks, which are interested in minimizing abandoned transactions and cards.

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Case Study: Wintel Server Virtualization Reduces Infrastructure Costs and Drives Organizational Change at Canada Post

April 27, 2011 - Ottawa, Ontario

Case study examines how Innovapost recently led an ambitious server virtualization project at Canada Post that has reduced ongoing infrastructure costs, optimized server resource usage and enabled business managers to focus on results.

As part of an ongoing effort to modernize its technology and reduce costs, Canada Post outlined a number of ambitious business goals for 2010. These objectives included the need to identify infrastructure cost savings, improve server resource usage and facilitate more nimble business operations. The Wintel servers (machines running Intel x86 compatible processors and a Microsoft Windows operating system) were key components of Canada Post operations, but were expensive to operate. Facing monthly maintenance costs of thousands of dollars per server, Canada Post wished to reduce these expenses without compromising – or interrupting – performance.

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